We’d Love to Hear From You

Hey there! At LumaMode Studio, we’re not just another faceless online store—we’re real people who genuinely care about your experience. Ever since our founder, Jamie, started replying to customer emails personally (yes, even at 2 AM!), we’ve made it our mission to keep that human touch alive.

Got a question? A suggestion? Or maybe just want to chat about that new collection you’re eyeing? Whatever it is, we’re all ears. Seriously, your feedback shapes what we do next—like when Sarah from Denver suggested our best-selling tote design last year!

Get in Touch

Here’s how you can reach us—pick whatever feels easiest:

• Address: 7025 Queen Street, Arvada, CO. Swing by if you’re in the neighborhood—we’ve got coffee brewing!
• Email: [email protected] (We usually reply within 12 hours—unless Jamie’s dog steals his laptop again.)
• Phone: +1 438-758-4709 (Monday–Friday, 9am–6pm MST). If we’re swamped, leave a voicemail—we’ll call back ASAP.

Prefer typing? Our live chat (bottom right corner) is manned by actual humans during business hours. No bots here—promise.

Your Voice Matters

Let’s be honest—most companies say they "value feedback," but how many actually act on it? Last month alone, we tweaked three products based on customer requests. That’s why we read every message, even the rants about shipping delays (we feel you, and we’re working on it!).

Not sure if your idea fits? Send it anyway! Our team meets weekly to review suggestions—who knows, your input might just inspire our next big thing.

P.S. If you’re reaching out about an order, include your order # so we can help faster. Thanks for being part of our story!