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SHIPPING POLICY

Shipping Overview

At our online store, we prioritize efficient and reliable shipping to ensure your fashion essentials arrive in pristine condition. Our team processes orders with meticulous care, handling everything from lightweight accessories to seasonal wardrobe staples. Whether you're refreshing your casual wear or updating your formal collection, we streamline the dispatch process to minimize wait times while maintaining quality control.

Shipping Timeframe

Orders typically leave our warehouse within 1-3 business days after payment confirmation. Delivery durations vary based on your location and selected shipping method. Please note that processing may extend slightly during peak seasons or promotional events, though we implement additional staffing to mitigate delays. Regional holidays and unforeseen logistical circumstances may occasionally impact timelines, which we proactively communicate via email.

Shipping Costs

We offer tiered shipping options to accommodate different needs and budgets:

Standard Shipping (10-15 Business Days): $15 for orders under $60 | Free for orders $60+
Table Rate Shipping (5-10 Business Days): $25 for orders under $60 | Free for orders $60+

Expedited services are automatically upgraded to the fastest available route when free shipping thresholds are met. All amounts are in USD and calculated before taxes or discounts.

Shipping Regions

We currently ship to most countries across North America, Europe, and select Asian territories. Some remote locations, islands, and regions with trade restrictions may experience limited service availability. During checkout, our system automatically verifies deliverability to your address. Should any limitations apply, you'll receive immediate notification with alternative suggestions where possible.

Order Tracking

Within 24 hours of shipment, you'll receive a confirmation email containing your tracking number and carrier details. This allows real-time monitoring through our partners' logistics networks. For consolidated orders with multiple packages, each receives individual tracking. Should your tracking information not update within 5 business days of dispatch, please check your spam folder before contacting our support team.

Delayed or Lost Shipments

While we work exclusively with reputable carriers, occasional delays may occur due to weather, customs inspections, or regional disruptions. Packages are considered lost if no delivery confirmation occurs within 30 days of shipment for domestic orders or 45 days for international. In such cases, contact [email protected] with your order number for immediate investigation. We either reship items (subject to availability) or process refunds per your preference.

Customs & Import Duties

International customers are responsible for any customs fees, taxes, or import duties levied by their country's regulations. These charges vary significantly by destination and parcel value, payable directly to the delivering authority. We declare all packages at actual purchase price and cannot mark items as "gifts" to circumvent fees. For accurate estimates, consult your local customs office before ordering, as these costs are non-refundable even for returned merchandise.
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LumaMode Studio | New Dresses, Knitwear, Tops, T-Shirts, Jackets & Accessories for Women
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